Privacy Policy

This Privacy Policy applies to the website petcarepawus.com, and is formulated in accordance with the laws and regulations of the United States and the State of California. By accessing and using our website, you agree to the terms outlined in this Privacy Policy.

1. SSL Security & Data Protection

Our website is equipped with a formal SSL security certificate to establish an encrypted secure connection for all browsing, checkout and payment pages.

We adopt standard SSL encryption technology to fully protect your personal information including name, contact address, phone number and credit card related information entered on our site. All private data is transmitted and stored in a secure encrypted environment to prevent unauthorized access, leakage or tampering.

2. Collection of Personal Information

We only collect necessary personal information required for order processing, logistics delivery and customer after-sales service. Collecting users’ personal information will never be regarded as our main business purpose.

The information we collect is limited to: your name, shipping address, contact phone, email address, order records and basic browsing data. We will not collect irrelevant sensitive personal information without reasonable reasons.

3. No Sale of User Information

We solemnly promise: We will never sell, rent or trade any of your personal contact information and private data to any third-party merchants, institutions or individuals for commercial marketing purposes.

4. Use of Personal Information & Images

We will not use your personal information, uploaded pictures, pet photos or any private content for commercial advertising, promotion or marketing activities without your explicit written consent.

All user-related content will only be used for order follow-up and after-sales service, and will not be arbitrarily disseminated or used for other commercial purposes.

5. Minor Protection

Our services are only provided to adults or users who have obtained the consent of their legal guardians.

We will not actively collect any personal information from users under 16 years old. If we accidentally collect personal data of minors under 16 without the consent of their guardians, we will immediately adopt technical and management measures to completely delete the relevant information and block further collection.

By using this website, you confirm that you have reached the legal adult age in your jurisdiction, or you are using this website and related services under the permission of a legal guardian.

6. Legal Compliance

This Privacy Policy complies with applicable U.S. federal laws and California CCPA (California Consumer Privacy Act) regulations. We reserve the right to update this policy in accordance with legal requirements, and the updated version will be published on the website in a timely manner.

7. Information Sharing

We only share your necessary information with trusted third parties such as logistics carriers and PayPal payment service providers to complete order delivery and payment processing. All cooperative institutions are required to strictly keep user information confidential.